Technology Outsourcing:

SourceGen is a US based premier service provider of Technology Outsourcing and Business Process Outsourcing (BPO). The OutSourcing Management Consulting practice designs and executes operational strategies for Outsourcing services to the Asia-Pacific region. Advice on offshore strategy, assessments, supplier due diligence, negotiations and management of offshore sourcing engagements.

Application outsourcing
We believe you can manage your business, but we can help you better manage your applications. As your outsourcing partner, SourceGen brings world-class processes, global expertise in application development, and our legacy of best practices to enhance the value of your application portfolio and to help you weather every successive wave of business and technological change.

Desktop management
Companies looking to reduce the high cost of managing PCs and extend administrative control can do so while retaining the scalability and strategic flexibility of distributed computing.

Data center outsourcing
We offer advanced and complex web hosting, data center server, dedicated server hosting, disaster recovery, and managed eBusiness and IT services. Our tier 1 state-of-the-art Internet hosting center features multiple Gigabits premium Internet backbone connections. We offer a high level of expertise with network and server hardware, Unix and Windows operating systems, web, email, database, and enterprise applications.

Business Process Outsourcing

Customer Interaction Services
At SourceGen, our work ethos is to deliver superlative customer care by attracting, training and retaining the best talent in the industry.

SourceGen strongly believes that its Success is driven by and depends on the success of its customers-partners. Customer Service Representatives are trained to treat our client's customer as their own and are imparted with requisite process and product knowledge to excel. SourceGen is committed to delivering the highest quality service and world-class customer management with every single contact.

SourceGen provides both inbound and outbound contact center services for the Business-to-Business and Business-to-Consumer markets on a 24x7x365 basis.

SourceGen Customer care service areas:

• Inbound Customer care

• Inbound sales

• Information Dissemination

• Enquiry Handling

• Customer Complaints

• Lead Qualification/Management

• Third party verification services

• Up-Sell/Cross-Sell services

• Collection

• Order processing

Major back-office services provided:

• Billing & Invoicing

• Service Warranty and Spare Management

• Database & Order Management

• Application processing and management

• Order fulfillment

• Payment Processing